Resources

Customer vs. SPMUD Responsibilities

The District owns and is responsible for the public sewer system which generally includes those pipes in the public right-of way and/or easement. This includes pipes, manholes, lift stations and flow recorders.

May contain: drain, sewer, hole, and manhole

Customer FAQ’s

Yes, If you suspect it might be a sewer problem, “Call Us First.” The District will respond 24/7 and if the District is responsible for the problem, it will be taken care of at no charge to you. Please call our office at (916) 786-8555 to report any potential problems.

Sewer Maintenance Tips

While residents are encouraged to follow the Centers for Disease Control recommendations to clean surfaces with disinfecting wipes to reduce the spread of COVID-19, it is important to discard those items in the trash and not the toilet.

Commercial Unoccupied Use

The District’s monthly service charge rates for commercial structures vary depending on the classification and type of use—for example: 1/3 EDU for a retail store, 2/3 EDU for a dental office and 2 EDU for a restaurant. SPMUD’s ordinance states that in cases of vacancy where commercial property is not physically disconnected from the sewer, the service charge shall be based on the classification…

Unclaimed Property

Please contact our customer service team at (916) 786-8555 to update your mailing address and request a refund.

Website Accesibilty Policy South Placer Municipal Utility District

South Placer Municipal Utility District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, South Placer Municipal Utility District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations

Call us at (916) 786-8555

Ongoing Compliance Information

Compliance Officer

South Placer Municipal Utility District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, South Placer Municipal Utility District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found. In our ongoing commitment to transparency, we make the last three months' reports available to the public.

August 2021 Website Accessibility Compliance Report

July 2021 Website Accessibility Compliance Report

June 2021 Website Accessibility Compliance Report

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (916) 786-8555.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.