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FAQs

What services do you provide?

South Placer Municipal Utility District provides sewer collection and maintenance service to the City of Rocklin, the Town of Loomis, the communities of Penryn and Newcastle, as well as a portion of Granite Bay.

What are your office hours and where are you located?

Our office is located at 5807 Springview Drive in Rocklin, off of Sunset near Taylor Road.

Office hours are as follows:

7:00 a.m. to 4:30 p.m. Monday through Thursday
7:00 a.m. to 3:30 p.m. Friday
Closed on Major Holidays

You can reach customer service during normal business hours by calling (916) 786-8555

(The messaging system answers calls between noon & 1:00 p.m. each day)

What are the sewer rates for my home?

Monthly Sewer charges as of July 1st, 2019 are $36.00 per month/per EDU (Equal Dwelling Unit), billed on a quarterly basis 2019/2020 Fee Schedule – effective 07/01/19

Does SPMUD offer discounts for seniors or income qualified customers?

The District does have a Low-Income Lifeline Low-Income Rate Assistance Program which is offered for qualifying eligible property owners.  (Eligibility is based upon ownership of the property and proof of participation in the PG&E CARE Program.)  This is a pilot program offering a $5 per month reduction in sewer service charges.  You may download the Application Form  hereLow-Income Lifeline Rate Assistance Program application. The program is limited by Ordinance #17-04 to the first 500 customers.

 

What are my payment options?

The following payment options are provided for your convenience:

By Phone – Payments can be made over the phone with either Visa, MasterCard or Debit Card by calling our office at (916) 786-8555 during normal business hours.

Online – Payments can be made online with either Visa, MasterCard, or Debit Card by logging into your account online https://www.municipalonlinepayments.com/southplacermudca/login.

AutoPay – Autopay is a free, easy and convenient way for customers to pay their bill on time, every time. Customers can sign up for recurring automatic payments to be drafted using either Visa, MasterCard, Debit Card or Checking Account by calling the District at 1-916-786-8555 during normal business hours.

In Person – Payments can be made in person via Cash, Check, Visa, MasterCard or Debit Card in our office located at 5807 Springview Drive in Rocklin (location map) during normal business hours

M-TH 8:00 am – 4:30 pm & Fridays 7:00 am – 3:30 pm.

By Mail – Checks made payable to South Placer M.U.D. can be mailed to

P.O. Box 511231, Los Angeles, CA 90051-3029

Is there a fee to pay by Credit Card or to make a payment by phone?

There is no fee associated with this service at this time.

How do I sign up to pay my bill online?

Online account access.

Can I make payment arrangements?

Payment arrangements are not offered.

Can the sewer utility be put in the tenant’s name?

Sewer service accounts shall remain in the name of and be the sole responsibility of the real property owner. Pursuant to the District’s Sewer Code, Sewer service accounts are not permitted to be billed to a tenant or put in a tenant’s name.  A complimentary copy of your Utility Statement can be mailed to a tenant - call our office for more information.

Can the bills be sent to a property management company?

Yes, as a courtesy to our customers the District will send statements to the care of a property management company upon written authorization from the property owner.

Can I make a payment on someone else’s account?

Yes, payments will be accepted by persons other than the property owner on record.

Can I temporarily suspend my service?

No. Sewer services cannot be turned on and off.  Contact the District for more information (916)786-8555.

I just bought my house so why do I have a past due balance reflected on my first bill?

Sewer charges remain with the property that received the service, not with the customer. For this reason it is typical for a title company to contact the District and request a payoff demand in order to settle out any outstanding sewer charges on a property through escrow. If the title company does not contact the District upon transfer of ownership the outstanding charges will remain with the property and become the responsibility of the new property owner. As a courtesy, the District will send out a closing statement to the seller of the property and if payment is received the new owners account is credited.

I received a letter for delinquent sewer service charges. The letter says if I don’t pay there will be a lien on my home. What does that mean?

Once a year during the month of April the District audits all of its accounts for outstanding sewer service charges remaining from the prior calendar year and sends out delinquent notices to our customers. If the outstanding charges remain unpaid after the deadline noted in the letter a 10% penalty is assessed and the outstanding amount due, including the penalty is sent to the Placer County Tax Collector’s office to be assigned to the property’s tax bill.