Skip to main content

Customer Service FAQ’s

My plumbing seems to be working correctly but there is water run-off from my yard; should I call SPMUD?

Yes, If you suspect it might be a sewer problem, “Call Us First.”  The District will respond 24/7 and if the District is responsible for the problem, it will be taken care of at no charge to you. Please call our office at (916) 786-8555 to report any potential problems.

I have a “sewer gas” smell in my bathroom. Is there a problem with my plumbing or is the smell coming from the sewer system?

Your house plumbing is designed to vent sewer gas out of your home, through vents in your roof. Plumbing systems use “traps” that are designed to hold water and act as a stopper to keep sewer gas from the public sewer coming out of your fixtures (toilets, sinks, showers and bath tubs) into your home. Occasionally the water in these fixtures will evaporate, especially if they’ve not been used for a period.  If you are experiencing a sewer gas smell, run water through your sink to see if that eliminates the problem. If that doesn’t work, call the District and we will dispatch a crew to ensure that we don’t have an odor problem within our collection system.

Some of my plumbing in the house is draining and some seems to be blocked. Should I call the District?

Yes.  Call the District for any sewer issue (24/7).  It is difficult to determine the actual issue and the location of the issue without a site visit.  The District will respond promptly for any sewer-related calls.

I see water coming out of a manhole lid. How do I know if the manhole is sewer or water and what should I do?

May contain: drain, sewer, hole, and manhole

The District’s manhole lids are round and are typically the size of an automobile tire.  They are often found in the street. Sewer cleanouts are also round and are about the size of a dinner plate and are typically located in your yard or driveway.  Should you see water spilling from a structure such as these, immediately contact the District.  A district employee will immediately respond to the site.

Call (916)786-8555 24/7.

Can you recommend a plumber?

The District does not endorse one plumbing contractor over another.  It is recommended that you:

Call the District First – (916)786-8555

A representative will come out and determine responsibility.

If it is the District’s responsibility, we will take care of it at no charge to you.

If it is the property owner’s responsibility:

  • Contact more than one contractor to compare rates.
  • Ask about their warranty.
  • Consult with friends and family for experiences they have had with a plumbing contractor.

What are typical causes for sewer stoppages?

  • If you have young children, they may have flushed a toy down the toilet and it is stuck in the trap built into the toilet; this will require pulling the toilet to remove the object.
  • Root intrusions from trees are common causes of a sewer stoppage.  Hairline roots grow into the joints of the sewer line, looking for a good source of water.  As these roots grow, they will hold up toilet paper and food waste, ultimately causing a stoppage.  You can purchase root inhibitor chemicals from most home improvement stores to put in your sewer-line to kill the roots.  This preventative maintenance can save you the expense of calling a plumber, and typically does not harm your tree.
  • Flushing items such as feminine sanitary products, dental floss, condoms, Q-Tips, Handi-Wipes, Baby Wipes, diapers, paper towels, or facial tissue that are all made of materials that don’t break down can easily cause blockages in your sewer pipes.
  • Fats, Oils, and Grease (FOG) should never be poured down the sink or garbage disposal. ‘FOG’ sticks to the interior surface of the sewer pipes, hardens over time and eventually may cause sewage to backup and lead to a sewage spill in your home or on our streets. Running hot water as you pour the grease down the drain will not help either. Many people are unaware that pouring hot water and detergent down the drain only breaks up grease temporarily. The best way to get rid of FOG is to let it cool/harden, mix it with other absorbent materials, place it in a bag or container and then throw it in the trash. Remember to put FOG where it belongs.

What is a Special District and What do They do?

May contain: logo, symbol, and trademark

Special districts are local government agencies that provide essential services to millions of Californians. Special districts are formed and governed by local residents to establish or enhance essential services and infrastructure in their communities. Each special district focuses on providing specific types of services. It is this focused service that allows for innovation and long-term planning to meet the community’s needs.

To learn more, please visit districtsmakethedifference.org:

VIEW WEBSITE