Changes to Autopay
Due to software upgrades, the District will no longer be able to manage credit card auto-payment drafts on your behalf. There is no immediate action required from you. All customers currently on autopay will automatically be transitioned to autopay services through the SPMUD Online Utility Payment Portal with payments processed through the SPMUD Online Utility Payment Portal beginning June 1st.
There are many benefits to being enrolled in SPMUD Online Utility Payments such as managing your credit card information, receiving email notifications and reminders, and viewing your payment history and past statements.
If we have your email address on file, you will receive an email before your scheduled draft with a link to the website where you will be able to manage your recurring payment. Your email address will be used to log into the new system and manage your payment.
If we do not have your email address on file, your drafts will continue to work as always, but you will not receive email notifications or confirmations. If you would like, you can access the portal to add an email address and make changes at https://spmud.ca.gov/customer-service by clicking Pay Online. You will need to provide your email address, utility account number, and last payment amount to set up your online account.
This change applies to credit card payments only. Automatic bank drafts are not impacted by this change and will continue to be managed by District staff on your behalf. Any changes to bank drafts will still need to be made over the phone.
To provide your email address or opt-out please contact 916-786-8555.