Administrative Services Department

The Administrative Services Department, under direction of the Administrative Services Manager, provides a range of services including assisting customers with service related issues, new accounts, billing and payment processing. Customer inquiries are handled by a knowledgeable, helpful and professional staff that is able to answer questions, resolve issues and make referrals to other departments.

Billing

The District is growing! To accommodate this growth and keep costs low, the District is changing its utility billing cycles and due dates. This will be implemented by transitioning to staggered quarterly (every 3-months) billing cycles that will be phased in over the next few months.

All District customers will receive the standard quarterly utility bill on July 1, 2015 for the service charges of April, May and June. Customers will then transition into a new billing cycle based upon the zip code of the property. Please see the table and calendar on the reverse side of this notice to determine your cycle and billing period. There are no rate increases or additional charges at this time.

SPMUD New Quarterly Billing Cycles

All customers receive a normal quarterly bill on 07/01/15 (April, May, June service charges)

Green*          Cycle 1 – Customers in the 95677 zip code area – will remain on the standard quarterly billing cycle (07/01/15, 10/01/15, 01/01/16, 04/01/16)

Purple**        Cycle 2 - Customers in the 95765 zip code area - will be billed for July service charges on 08/01/15. The next quarterly bill will come out on 11/01/15 for August, September, October service charges.

Blue***      Cycle 3 – Customers in the 95650, 95746, 95663, 95658 zip code areas - will be billed for July & August service charges on 09/01/15. The next quarterly bill on 12/01/15 for September, October, November service charges.

Calendar billing cyclesYou can view your statements, set up your account to make online payments, or if you prefer not to register your account you can make a quick payment here.

Payment Options

The following payment options are provided for your convenience:

By Phone – Payments can be made over the phone with either a Visa, Mastercard or Debit Card by calling our office at (916) 786-8555 during normal business hours.

Online – Payments can be made online with either a Visa, Mastercard or Debit Card by logging into your account online.

AutoPay – Autopay is a free, easy and convenient way for customers to pay their bill on time, every time. Customers can sign up for recurring automatic payments to be drafted using a Checking Account. Please contact our customer service to signup.

In Person – Payments can be made in person via Cash, Check, Visa, Mastercard or Debit Card in our office located at 5807 Springview Drive in Rocklin (map) during normal business hours M-TH 8:00 am – 4:30 pm and Fridays 7:00 am – 3:30 pm. Our office is closed everyday from Noon – 1:00 pm for lunch.

By Mail – Checks made payable to South Placer M.U.D. can be mailed to P.O. Box 511231, Los Angeles, CA 90051-3029

Starting/Stopping Service

Sewer service accounts shall remain in the name of and be the sole responsibility of the real property owner. The real property owner shall remain liable for the quarterly service charge as long as the building sewer is connected to the public sewer system, regardless of vacancy. Pursuant to the District’s ordinance, Sewer service accounts are not permitted to be billed to a tenant or put in a tenant’s name.

Sewer service is not disconnected or “shut off” but merely transfers with a change in ownership. It is the responsibility of the property owner to notify the District upon transfer of legal ownership. Service transfers are effective with the recording of the deed with the County.

Upon transfer of ownership, all unpaid sewer service charges will remain with the property that received the service and therefore become the responsibility of the new owner of record.

SPMUD Sewer Use Ordinance No. 09-02, Section 3 – Charges and Fees:

Pursuant to the provisions of Section 12811.1 of the Public Utilities Code, the owner of record of real property within the District is required to pay the fees, tolls, rates, rentals, or other charges for services rendered to a lessee, tenant, or other occupant of the property and those fees, tolls, rates, rentals and other charges that have become delinquent together with interest and penalties thereon, will constitute a lien on the property when a certificate is filed in the Office of the County Recorder and such lien has the force, effect, and priority of a judgment lien.

Additionally, commercial property owners are required to notify the district of any change in use or tenant occupancy.

Our Customers are Important to Us!

The district’s vision is to be the best, most efficient and effective sewer operation by providing excellent customer service while demonstrating pride in our profession. Your comments and input help us ensure that we are meeting our vision by providing our customers with the best possible service. Please let us know how we are doing by submitting your comments, questions or concerns below and someone from our staff will respond to you by the next business day.