Administrative Services Department

The Administrative Services Department, under direction of the Administrative Services Manager, provides a range of services including assisting customers with service related issues, new accounts, billing and payment processing. Customer inquiries are handled by a knowledgeable, helpful and professional staff that is able to answer questions, resolve issues and make referrals to other departments.

Billing

SPMUD Quarterly Billing Cycles

Green*          Cycle 1 – Customers in the 95677 zip code area – receive their quarterly billing  – 07/01 - 10/01 - 01/01 - 04/01

Purple**       Cycle 2 - Customers in the 95765 zip code area - receive their quarterly billing  – 02/01 – 05/01 – 08/01 – 11/01

Blue***         Cycle 3 – Customers in the 95650, 95746, 95663, 95658 zip code areas - receive their quarterly billing – 03/01 – 06/01 – 09/01 – 12/01

You can view your statements, set up your account to make online payments, or if you prefer not to register your account you can make a Quick Payment here.

Payment Options

The following payment options are provided for your convenience:

By Phone – Payments can be made over the phone with either a Visa, Mastercard or Debit Card by calling our office at (916) 786-8555 M-TH during the hours of 8:00 a.m. to 4:30 p.m. and Fridays 7:00 a.m. – 3:30 p.m. (The phone messaging system is available between noon and 1:00 p.m.)

Online – Payments can be made online with either a Visa, Mastercard or Debit Card by logging into your account online.

AutoPay – Autopay is a free, easy and convenient way for customers to pay their bill on time, every time. Customers can sign up for recurring automatic payments to be drafted using a Checking Account or Credit Card. Please contact our customer service representatives to signup.

In Person – Payments can be made in person via Cash, Check, Visa, Mastercard or Debit Card in our office located at 5807 Springview Drive in Rocklin (map) during normal business hours M-TH 7:00 am – 4:30 pm and Fridays 7:00 am – 3:30 pm.  A drop box is also provided for after hours payments.

By Mail – Checks made payable to South Placer M.U.D. can be mailed to P.O. Box 511231, Los Angeles, CA 90051-3029

Lifeline Low-Income Rate Assistance Program-Beginning on January 1st, 2018 a Low-Income Lifeline (LIL) Rate Assistance Program is offered for qualifying eligible property owners.  (Eligibility is based upon ownership of the property and proof of participation in the PG&E CARE Program.)  This is a pilot program offering a $5 per month reduction in sewer service charges.  You may download the Application Form here: Low-Income Lifeline Rate Assistance Program application.  The program is limited by Ordinance #17-04 to the first 500 customers.

Starting/Stopping Service

Sewer service accounts shall remain in the name of and be the sole responsibility of the real property owner. The real property owner shall remain liable for the quarterly service charge as long as the building sewer is connected to the public sewer system, regardless of vacancy. Pursuant to the District’s ordinance, Sewer service accounts are not permitted to be billed to a tenant or put in a tenant’s name.

Sewer service is not disconnected or “shut off” but merely transfers with a change in ownership. It is the responsibility of the property owner to notify the District upon transfer of legal ownership. Service transfers are effective with the recording of the deed with the County.

Upon transfer of ownership, all unpaid sewer service charges will remain with the property that received the service and therefore become the responsibility of the new owner of record.

SPMUD Sewer Use Ordinance No. 09-02, Section 3 – Charges and Fees:

Pursuant to the provisions of Section 12811.1 of the Public Utilities Code, the owner of record of real property within the District is required to pay the fees, tolls, rates, rentals, or other charges for services rendered to a lessee, tenant, or other occupant of the property and those fees, tolls, rates, rentals and other charges that have become delinquent together with interest and penalties thereon, will constitute a lien on the property when a certificate is filed in the Office of the County Recorder and such lien has the force, effect, and priority of a judgment lien.

Additionally, commercial property owners are required to notify the district of any change in use or tenant occupancy.

Our Customers are Important to Us!

The district’s vision is to be the best, most efficient and effective sewer operation by providing excellent customer service while demonstrating pride in our profession. Your comments and input help us ensure that we are meeting our vision by providing our customers with the best possible service. Please let us know how we are doing by submitting your comments, questions or concerns below and someone from our staff will respond to you by the next business day.