FAQ’s

South Placer Municipal Utility District provides sewer collection and maintenance service to the City of Rocklin, the Town of Loomis, the communities of Penryn and Newcastle, as well as a portion of Granite Bay.

Our office is located at 5807 Springview Drive in Rocklin, off of Sunset near Taylor Road.

Office hours are as follows:

8:00 a.m. to 4:30 p.m. Monday through Thursday
7:00 a.m. to 3:30 p.m. Friday
Closed for lunch from Noon to 1:00 p.m. everyday
Closed on Major Holidays

You can reach customer service during normal business hours by calling (916) 786-8555

The District does not offer any discounts or reduced rates at this time.

The following payment options are provided for your convenience:

By Phone – Payments can be made over the phone with either Visa, MasterCard or Debit Card by calling our office at (916) 786-8555 during normal business hours.

Online – Payments can be made online with either Visa, MasterCard, Debit Card or Electronic Check by logging into your account online (LINK).

AutoPay – Autopay is a free, easy and convenient way for customers to pay their bill on time, every time. Customers can sign up for recurring automatic payments to be drafted using either Visa, MasterCard, Debit Card or Checking Account by logging in to your online account (LINK). You can also mail in a canceled check along with a signed copy of the autopay form (LINK to Form) to our office at 5807 Springview Drive, Rocklin, CA 95677.

In Person – Payments can be made in person via Cash, Check, Visa, MasterCard or Debit Card in our office located at 5807 Springview Drive in Rocklin (map) during normal business hours M-TH 8:00 am – 4:30 pm and Fridays 7:00 am – 3:30 pm. Our office is closed every day from Noon – 1:00 pm for lunch.

By Mail – Checks made payable to South Placer M.U.D. can be mailed to P.O. Box 511231, Los Angeles, CA 90051-3029

There is no fee associated with this service at this time.
Since the District does not assess late fees or penalties throughout the calendar year and the sewer service is not interrupted, payment arrangements are not offered.

Sewer service accounts shall remain in the name of and be the sole responsibility of the real property owner. Pursuant to the District’s ordinance, Sewer service accounts are not permitted to be billed to a tenant or put in a tenant’s name.

Yes, as a courtesy to our customers the District will send statements to the care of a property management company upon written authorization from the property owner.

Yes, payments will be accepted by persons other than the property owner on record.

No. The real property owner shall remain liable for the quarterly service charge as long as the building sewer is connected to the public sewer system, regardless of vacancy.

Sewer charges remain with the property that received the service, not with the customer. For this reason it is typical for a title company to contact the District and request a payoff demand in order to settle out any outstanding sewer charges on a property through escrow. If the title company does not contact the District upon transfer of ownership the outstanding charges will remain with the property and become the responsibility of the new property owner. As a courtesy, the District will send out a closing statement to the seller of the property and if payment is received the new owners account is credited.

Once a year during the month of April the District audits all of its accounts for outstanding sewer service charges remaining from the prior calendar year and sends out delinquent notices to our customers. If the outstanding charges remain unpaid after the deadline noted in the letter a 10% penalty is assessed and the outstanding amount due, including the penalty is sent to the Placer County Tax Collector’s office to be assigned to the property’s tax bill.